As a JustiFi merchant, understanding how to prevent chargebacks with the correct payment terms can help improve your chargeback ratio, and save you time from responding to future chargebacks. 

Best Practices for Preventing Chargebacks

Preparation and Documentation:

• Maintain comprehensive transaction records
• Implement clear refund and cancellation policies as a part of the payment process
• Document customer authorization and delivery/use confirmation
• Document any customer communication - emails, messages, etc.
• Retention Period: Keep records for minimum 2 years in the event of a dispute happening well down the road

Evidence Quality Standards:

• Retain complete, legible documentation
• Include detailed transaction narratives
• Submit evidence in supported file formats (PDF, JPG, PNG)
• Compelling Evidence: Focus on proof of authorization, policies, and customer communication